Returning a Moonlight Product
Returns
Returning a Moonlight Product
At Moonlight, we stand behind our commitment to quality craftsmanship and customer satisfaction. As a small, family-owned company, we are proud to manufacture our products in the USA and carefully inspect the products we send to our customers.
Returns must be initiated within 30 days of the delivery date. To be eligible for a refund, the product must be returned in its original, unused, unopened condition, with all original packaging and proof of purchase, such as the packing slip or receipt.
For sanitary and hygiene reasons, opened or used sleep products are not eligible for return or refund. This includes mattresses, pillows, bedding products, and other sleep products that have been removed from their original packaging, slept on, used, or otherwise handled beyond normal inspection.
Because opened sleep products cannot be resold for sanitary reasons, we are unable to accept returns of used or opened merchandise.
Return shipping costs are the responsibility of the customer. Refunds will be issued to the original payment method after the returned item has been received and inspected to confirm that it is in its original, unused, unopened condition.
If you purchased your Moonlight product from an authorized Moonlight retailer, that retailer’s return policy will apply.
If you have questions regarding a return, please contact us at returns@sleepmoonlight.com or 847-289-0101.
